Skip to content

Office of Information Technology

a man sitting with a multiple monitor setup

Updated ServiceNow Application in MyApps

The Office of Information Technology is updating the ServiceNow application to offer a more seamless and efficient user experience.

Beginning Friday, April 18, non-licensed users (individuals who only use ServiceNow to submit tickets) will see the “OIT Support Portal” tile in MyApps. This tile will take users directly to the UTA Service Catalog to submit a ticket.

Non-licensed users:

Current tile:

the ServiceNow logo that non-licensed users currently see in My Apps
New tile:

the current service now tile for licensed users, which is the word "now" with a green O

Licensed users (individuals who manage tickets in the application) will now have the OIT Support Portal and the ServiceNow app with a dark orange border. All functionalities will remain the same for this connection.

Licensed Users:

Current tile:

the ServiceNow logo that non-licensed users currently see in My Apps

New tile:

the new tile for non-licensed users, which had a dark orange line around the app

If you have any questions about the change, please contact the Service Desk.

Victoria Burnett • 2025-Apr-11

Categories

Archives

© 2025 The University of Texas at Arlington. All rights reserved.
701 S. Nedderman Drive • Arlington, TX 76019 • 817-272-2011

Emergency Preparedness | Mental Health Resources | Nondiscrimination and Title IX | Privacy and Legal Notice | Accessibility | Site Policies
Report Sexual Misconduct | Institutional Resume | UT System | State of Texas | Texas Homeland Security | Statewide Search | Report Fraud