Enhancing Support: Introducing Our New Service Desk
On Monday, August 12, 2024, the Office of Information Technology is enhancing its Help Desk to an IT Service Desk.
As OIT strives to enhance support at UTA, it is implementing a more specialized approach to IT service management.
Here is what you can expect from the Service Desk once it launches:
“Help Desk” is now “Service Desk.”
Improved response times.
Dedicated front desk for faculty and staff on the first floor of Trinity Hall.
A pop-up Service Desk location will be available at the Maverick Activities Center for students from Monday, August 12, 2024, to Friday, August 30, 2024, from 10 a.m. to 4 p.m.
OIT will continue to offer in-person support to students on the second floor of the Central Library.
You can find the Central Library and Trinity Hall’s front desk’s operating hours on the OIT Service Desk Support website.
Thank you for your patience as we enhance our services. We are eager to hear your feedback, so please don’t hesitate to contact servicedesk@uta.edu.
