Teams Busy on Busy Feature

A new Microsoft feature coming Friday, September 13, called “busy on busy” lets you decide how to handle incoming calls when you are unable to answer. You will receive a notification in your call history for incoming calls that were missed when you selected a “busy on busy” option.

When you’re on a call or in a meeting you can select one of the following “busy on busy” options:

1. Let calls ring me: Calls will ring as normal and can be answered if you choose.
2. Redirect as if the call is unanswered: This refers to the preference set in the “When you can’t answer a call” category.
3. Play a busy signal: Callers will receive a standard “busy” tone when calling (Not recommended).

When you can’t answer a call, you can select one of the following “busy on busy” options:

1. Redirect to voicemail: Sends the call immediately to your voicemail where the caller can leave a message.
2. Redirect to a new number or contact: You may choose a person in the organization who has voice services enabled on their Teams account, or you can enter a 10-digit phone number that the system will redirect the call to.
3. Do not redirect calls: With this option, callers will receive a standard “busy” tone when calling. (Not recommended).

To access this new feature and make your selections, navigate to:

Settings > Calls > Call handling and forwarding.

For more information on this change, visit our Knowledge Based article.

 

Victoria Burnett • 2024-Jul-22